90% of Shoppers Believe the Delivery Timer Begins Pre-Pickup: Is Your Communication On Pace?
As an e-commerce merchant, you know that clear communication and fast delivery are crucial for customer satisfaction. Let's explore how you can enhance your delivery options to boost customer loyalty and spending.
Key Takeaways
- 90% of customers think delivery time starts before you hand the package to the carrier
- Fast delivery options like same-day or next-day can significantly improve customer satisfaction
- Aussie retailers Little Bird Electronics and Pi Australia are successfully using fast delivery to increase customer spending and retention
The Importance of Clear Communication
A recent survey shows that about 90% of consumers and businesses reckon the delivery clock starts ticking even before the package is handed to the carrier. This means you need to communicate clearly and consistently with your customers to manage their delivery expectations.
When it comes to delivery reliability, 60% of consumers link it directly to receiving orders on time. So, meeting and exceeding these expectations is crucial in our competitive market.
Fast Delivery Options: Why Offer Them?
Offering faster delivery options like same-day or next-day isn't just a nice extra - it's a strategic must-have. While few customers expect next-day delivery, they're often chuffed when it happens. This unexpected speed can boost customer satisfaction, leading to increased loyalty and repeat purchases.
Consider the strategic placement of your warehouses and the efficiency of your standard delivery services. By using next-day services like Australia Post's Metro and Express Post, you can optimise your logistics and ensure customers receive orders quickly and reliably.
Fastest Delivery Services Available
Australia Post and StarTrack offer a range of speedy delivery options to help you meet customer expectations:
- Australia Post On Demand: 3-hour, same business day, evening and Saturday deliveries within the same metro, in high-demand areas.
- Australia Post Express Post: Covers all Australian addresses with tracking notifications and optional cover and signature.
- Australia Post Metro: Next business-day delivery to same-state metro postcodes in Sydney, Melbourne, Brisbane, Perth and Adelaide.
- StarTrack Premium: Weekday deliveries across Australia, including to homes, businesses, Parcel Lockers, PO Boxes and Post Offices.
Koi is a comprehensive eCommerce solution built for peak season performance. It provides one-click order fulfilment, multi-carrier label generation, inventory management, AI-powered customer support, fraud prevention, and address verification. With automated workflows and reporting, it’s perfect for merchants processing over 2,000 orders, streamlining essential operations into one platform.
Tips for Leveraging Speed and Reliability
To boost customer satisfaction and loyalty, consider these strategies:
- Promote fast delivery options: Make sure customers know about same-day and next-day delivery, especially during peak shopping periods.
- Optimise warehouse locations: Think about where your warehouses are located to support quicker deliveries.
- Communicate clearly: Keep customers informed about their order status from purchase to delivery.
- Encourage repeat use: Incentivise customers to try faster delivery options, as many will choose it again once they've experienced the convenience.
By implementing these strategies and using Australia Post's speed services, you can meet and exceed customer expectations, driving satisfaction, loyalty and growth in the competitive e-commerce landscape.