Australia Post and StarTrack: Price Review and Technology Updates
Australia Post and StarTrack: Price Review and Technology Updates
Starting 1 July 2025, Australia Post and StarTrack are shifting their annual price review to align with the Australian financial year. Previously, StarTrack’s price review occurred in November, while Australia Post updated pricing based on contract anniversaries. Now, all reviews will take place in July each year. This change simplifies the pricing process for customers with open-ended agreements, though fixed-term contracts will still follow their anniversary dates. Merchants will continue to receive 30 days' notice of any price changes.
Koi's API integration simplifies compliance and automates updates, letting you focus on growing your business without the hassle of navigating these changes manually. If you're shipping in Australia, Koi ensures you’re always prepared for what's next.
Additionally, StarTrack is updating its Terms and Conditions and Business Credit Account Terms, effective from 30 October 2024. There are no new additional charges, but changes include the application of existing surcharges on dangerous goods consignments that require manual handling or exceed size limits. From 1 March 2025, merchants using StarTrack’s API channel must declare dimensions, along with weight and packaging, when lodging shipments. This brings the API in line with StarTrack's Parcel Send channel.
Key Changes:
- Price Review: Moving to 1 July annually from 2025, affecting open-ended agreements.
- StarTrack Terms Updates: New credit account terms from 30 October 2024, but no new charges.
- Technology Updates: Surcharges for oversized or manually handled dangerous goods apply from 30 October 2024, and API users must declare dimensions from 1 March 2025.
Impact on Merchants:
- Merchants with open-ended agreements will need to adapt to the new price review timeline.
- Merchants handling dangerous goods may face surcharges for oversized or manually handled items.
- API users must update their systems to declare dimensions starting March 2025.
For further information, merchants are encouraged to review the full terms or contact the eCommerce Partnerships team.
How Koi's API Integration Helps You Navigate These Changes
Koi’s API integration is designed to help Aussie merchants quickly adapt to shipping and pricing changes. With Koi, you can seamlessly:
- Comply with new API requirements: Automatically include dimensions, weight, and packaging type in your shipment lodgements, ensuring you meet StarTrack's updated rules.
- Stay updated: Koi’s API will keep your systems in sync with Australia Post and StarTrack's pricing updates, so you don’t miss any changes when new rates take effect.
- Avoid surcharge surprises: Track surcharges like those for oversized or manually handled dangerous goods directly through Koi’s API, helping you prevent unexpected fees.
Koi's API integration simplifies compliance and automates updates, letting you focus on growing your business without the hassle of navigating these changes manually. If you're shipping in Australia, Koi ensures you’re always prepared for what's next.